Returns & Exchanges
Due to the perishable nature of our snacks, Official Rap Snacks does not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Delivery
Upon receiving your snacks, immediately inspect the packaging for any signs of damage or missing items from your order.
Document Issues
If there is a problem, take clear photos of the damaged product and the shipping label to help us process your claim quickly.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the documentation of the issue.
Resolution Process
Once reviewed, we will issue a replacement or a store credit for the affected items to ensure you can continue to enjoy the flavor of the culture.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing